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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 12, 2021 at 10:31 am #142622
    dave_r
    Participant

    Hi

    I have installed the Theme and all looked OK. I installed the demo data and the site goes totally wrong and the header appears for a millisecond then collapses and I only get a list of pages/posts.

    I tried deleting the whole site and trying again but the same result.

    https://mallorymoon.com/

    Oddly, it looks OK on my phone (mobile mode and “Request DEsktop site” mode) but I tried two PCs with Chrome, Edge and IE so I don’t think it is browser-related.

    I deactivated all plugins except the ones needed for the theme.

    Any ideas/advice?

    January 12, 2021 at 10:17 pm #142654
    Psink
    Keymaster

    Hello dave_r

    Can you please share your wp-admin user and password. We will figure out the actual issue and help you to import demo data

    Regards,
    Psink

    January 13, 2021 at 2:28 am #142664
    dave_r
    Participant

    Is there a way to do this privately and not in this forum?

    January 13, 2021 at 2:31 am #142665
    dave_r
    Participant

    By the way, I tried my iPad too and the site works ok in portrait mode but when I rotate it to landscape it breaks so it seems to be due to the width of the screen the site is delivered to.

    January 13, 2021 at 2:38 am #142666
    Psink
    Keymaster

    Hello Dave

    Please share your login details to this URL
    https://themepalace.com/contact-us/

    Regards,
    Psink

    January 13, 2021 at 2:53 am #142668
    dave_r
    Participant

    Done, thanks

    January 13, 2021 at 3:46 am #142674
    Psink
    Keymaster

    Hello Dave

    We have successfully import demo data. Please check from your side

    Regards,
    Psink

    January 13, 2021 at 7:39 am #142690
    dave_r
    Participant

    All good. Thanks for the great support

    Dave

    January 14, 2021 at 3:36 am #142716
    Psink
    Keymaster

    Hello Dave

    It’s our pleasure to help you

    Regards,
    Psink

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