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@DORIANBOOKS, we apologize for the trouble you are facing with our theme. Can you please share your site login so that we can investigate the uploading issue? We will let you about the issue once we investigate from our site, please share your login to prashant.themepalace@gmail.com
Is it possible to share your temporary site login? Please share the login details to
prashant.themepalace@gmail.comPlease follow the screen record to get the IDs of the media
https://www.awesomescreenshot.com/video/24792428?key=2812dd814a0c8de8d9eff67492347438This time it will not show No media item found
Could you please provide us with some reference screenshots of how you added the playlist to the page?
Here is the screen record on how the playlist should added
https://www.awesomescreenshot.com/video/24762047?key=ac30bd0128925c48a93c673e1f232431@DESIGNUNIFOGO, Currently we have not tested the theme with WooCommerce compatibility. You can use the WooCommerce, theme will not block the core function of the WooCommerce plugin, however, there may the design issues which can be solved by a few lines of CSS code
Maybe there has been a conflict with the plugins. Could you please try deactivating all the plugins except for the recommend, and check if there is still an issue?
There is an option for footer widgets inside the widget section in the Customizer, for more info please follow the screen record
https://www.awesomescreenshot.com/video/24651692?key=1a4503ac020a2023346c3fee21a2f33bPlease login to Theme Palace and you can download the theme form your account dashboard
here is the link https://themepalace.com/my-account/@SNEED, The section with the logo and the section for the header media are two individual sections. For that reason, it is not possible to add a header media behind the logo
@CHACHIPA16GMAIL-COM, Ahh got you
You can add this CSS in Additional CSS, Go to Customizer >> Additional CSS and add this CSS there
For entirely remove
#page-site-header{
display: none;
}just remove the header image and reduce the top-bottom gap
#page-site-header{
padding: 150px 0px !important;
}you can change the padding value as per requirement
1. I want to change and edit the home page structure and the pro version mentions ability to have up to seven layouts but I couldnt change the one that exists or an option to add another one
– You can change the layout from the Customizer >> Front Page >> Home Page Layout, after changing the layout, you need to publish and then refresh the site to see the changes2. I want to remove the header image but the only option I see is to hide the header image. how can i remove it?
– You can hide the header image which is technically removing the header image.3. what WordPress editor is suitable for this. I tried elementor editor but I only have the option to change page or post and dont see here the option to remove the header image or home page layout
To change the whole layout of the theme, then you need to use our block-based themes. Currently we only have 3 themes https://themepalace.com/downloads/category/wordpress-themes/block-themes/4. If this is not possible I want to cancel my license
– Yes, you can cancel or exchange the theme license. For that please contact our sales at https://themepalace.com/my-account/The site title is supposed to have an h1 tag but in your case site title is using a p tag. I have noticed you are using the theme v1.0.7 can you please update the theme to the latest version? If the issue exists in the latest version, please provide us with a temporary login to your site for further investigation.
we have tested the theme with WordPress v6.4.2 and PHP v8.0.29. It might be a plugin issue as well. Could you please try disabling all the third-party plugins except for the recommended one and check if the issues still exist? If the issue still exists please provide us with a temporary login of your site for a further investigation
